Delete Your Account

Delete Your Account in the App

1. Open the Chartick app and go to the Profile tab.
2. Tap Delete Account.
3. Review what will be deleted and confirm.
4. Your account and your data are deleted immediately, and you are signed out.

Can't Access the App?

1. Send an email to support@chartick.ai from the email address associated with your Chartick account.
2. Use the subject line: "Account Deletion Request".
3. We will verify your identity and process the request within 7 business days.
4. You will receive a confirmation email once your account has been deleted.

What Gets Deleted

• Your account profile (name, email, phone number)
• All chart analyses and scan history
• Watchlist data
• Push notification subscriptions

If You Have a Pro Subscription

A Chartick Pro subscription bought on the website is cancelled immediately when your account is deleted, and you will not be charged again. Unused time is not refunded automatically; refund requests follow our refund policy. Billing records stay with Paddle, our authorized reseller, as required for their accounting. A subscription bought through the App Store or Google Play is managed and cancelled there.

What May Be Retained

• Anonymized, aggregated usage data that cannot be linked back to you
• Data required to be retained by law or for legitimate business purposes (e.g., fraud prevention)

If your account has a verified phone number in the standard international format when you delete it, deleting the account does not delete everything tied to that number. We keep a keyed pseudonymous identifier derived from the number, not the number itself, together with the free-trial and usage history of that number, the history of accounts that verified it, and any messaging preference, such as a STOP request, that we have recorded for that number and applied to it. We keep this for as long as the number has an account verified on Chartick and for 12 months after its last verification, deletion or messaging request, and then we delete it; if a fault stops that deletion we are alerted and it is deleted as soon as the fault is cleared. We keep it so that we can prevent repeated free trials, keep usage continuous across accounts that use the same number, and honor your messaging preference; those protections are being introduced in stages, so some of them are not switched on yet. Support and sales notes about your account are kept for 12 months after deletion, detached from your account: the contact details in a sales record, the name, the email address and the phone number, are cleared, while the status and the text our staff typed about the conversation remain, and they are used only to keep our support history consistent. The link between such a note and the number's identifier is removed when the identifier expires, and the note itself is deleted at the end of its own 12 months. We also keep operational records of these events for up to 90 days after we process them, and never for longer than 12 months after the event they describe. Those records identify the number by the pseudonymous identifier instead of the number itself, and they never contain the text of a note; where a member of our staff has set a record aside, we record that person's staff reference and a reason chosen from a fixed list against the record itself, and both are deleted with it. A record about a verification or a deletion also carries the identifier of the account, what happened, the usage counters and the identifiers of the usage entries involved; a record about a messaging request carries no account identifier. A record we could not process is kept until we process it, until a member of our staff reviews it and sets it aside, or until 12 months have passed since the event it describes — whichever comes first. A record set aside is deleted 90 days after it is set aside, or 12 months after the event it describes, whichever comes first, and the staff reference and the reason recorded against it are deleted with it. Separately, when a record is cleaned up we keep a short operational note of the cleanup itself — what kind of record it was, what the outcome was, how many keyed identifiers it named, what the system changed as a result, and, where a member of our staff decided it, that person's staff reference and the reason they chose. That note is our own accountability record, not information about you: it contains no phone number, no identifier of your account, no key derived from your number, no reference to the record it came from, no usage data and no note text, and it has no free-text field in which any of those could be written. It is kept for 90 days. None of this is ever shown to other users.

Contact

If you have any questions about account deletion, contact us at support@chartick.ai.